Agustin Mendoza

agustinmendoza.com • Downey, CA • agustin@agustinmendoza.com • (310) 266-4698

Objective:

Highly skilled and motivated System Administrator seeking to leverage my expertise in systems administration and network management to transition into a Cloud Engineer role. I aim to contribute my knowledge and experience to design, implement, and optimize cloud-based solutions, enhancing the efficiency and scalability of the organization's infrastructure.

Summary of Qualifications:

• Over 7 years of experience as a System Administrator, managing and maintaining various operating systems and network environments.
• Proficient in cloud computing technologies, including Amazon Web Services (AWS) and Microsoft Azure.
• Solid understanding of virtualization technologies such as VMware and Hyper-V, and experience with managing virtual machines.
• Familiarity with containerization tools like Docker.
• Strong troubleshooting skills to identify and resolve complex system and network issues.
• Demonstrated ability to collaborate effectively with cross-functional teams and lead projects to successful completion.
• Excellent communication skills, both written and verbal, to document processes and communicate technical information effectively.

Certification and Education:

Certifications:

• AWS Solutions Architect Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate

Education:

• College of Southern Nevada (2005)
• Computing & Information Technology Major

Technical Skills:

• Operating Systems: Windows Server, macOS, Linux (Ubuntu, Debian, Suse)
• Cloud Platforms: Amazon Web Services (AWS) and Microsoft Azure
• PaaS Technologies: Azure AD (M365), Google Workspaces
• Virtualization: VMware, Hyper-V
• Containers: Docker
• Networking: TCP/IP, DNS, DHCP, VPN, Firewall
• Scripting: Bash, PowerShell, Python (Minimal)
• Monitoring: NinjaRMM, Intune, Addigy for Mac
• Backup & Recovery: Acronis, Datto BCDR

Experience:

System Administrator (Pro Services Division)

May 2021 - Present
Empowering Technology Solutions (Lake Forest, CA)

• Continuously integrated and improved client infrastructures through systems migrations/upgrade to meet company standards while maintaining security best practices.
• Met with clients regularly to discuss short-term and long-term projects then orchestrated a plan of action.
• Provided system administration support, managing macOS, Windows and Linux servers and handling user access and permissions.
• Deployed and configured network services, including DNS, DHCP, and Active Directory, to support the organization's infrastructure both on-premises and in the cloud.
• Collaborated with peers and colleagues to implement firewall rules and network segmentation for improved security.
• Assisted in the setup and management of web hosting environments, including IIS and Nginx servers.
• Conducted routine system updates and patches to ensure systems were up to date and protected against vulnerabilities.
• Assisted in planning and executing IT projects, contributing technical expertise to achieve project goals.
• Setup and executed best practices for secure backups of internal systems to on-premises appliances and offsite solutions.

Showroom Manager/IT Systems Admin

July 2011 - October 2020
Sedona Industries dba Southwestern Tile (Lomita, CA)

• Provided desktop support for both hardware and software related issues/troubleshooting.
• Coordinated the consolidation of hardware (Desktops, Laptops, Network Printers) to minimize points of failure drastically reducing total cost of ownership.
• Documented all the on-premises devices and their associated addresses, purpose, network priority (QOS).
• Serviced all technological assets on a monthly basis to proactively find point-of-failures that could prevent loss of business.
• Maintained files servers/network attached storage appliances effectively while increasing security and isolating departmental access.
• Set up Windows Remote Desktop and VPN connections allowing employees to work remotely.
• Restructured internal network infrastructure using Ubiquiti’s UniFi line of access points, switches, gateways.
• Executed a complete replacement of RJ45 CAT 6E patch cabling throughout entire building according to T568 standards.
• Constantly recommended software, hardware and system changes as needed to improve operations and IT standards.
• Performed monthly reports of cost optimizations to both business operations and incoming inventory.
• Assisted in the accuracy of quarterly profit and losses reporting.
• Customized commercially available POS software product to conform to the needs of the business through use of JSON and CSV files.
• Conducted hiring, training, and corrective action of store employees.
• Established and implemented warehouse procedures and standards.
• Created stable relationships with vendors, designers and contractors.

References:

Provided upon request.